Webinar Part 1: RGP Spotlight on Person-Centred Language

Contact Person
. . - rgpcinfo@hhsc.ca

Date(s) - 08/06/2023
12:00 pm - 1:00 pm


The RGP of Toronto is pleased to bring you a two-part virtual event series on person-centred language, with support from RGP Central, Hamilton Health Sciences and St. Joseph’s Healthcare Hamilton.


Using Person-Centred Language to Document Responsive Behaviours in Acute Care Settings

Consider the difference between saying “uncooperative” versus “resists bath if left uncovered”. The former conjures up assumptions that the patient may be generally resistant to multiple activities for no discernable reason, while the latter offers a specific scenario where care strategies might be tested to minimize behavior (e.g., ensuring the patient is covered, considering room temperature, etc.). The words we use in patient charts can influence an older adult’s care, length of stay, and journey within the health system. Come learn about person-centred language and how it can be implemented in your workplace to maximize safety, support care planning, and improve discharge planning. This will be an interactive session with practical tips and examples!


Mary-Lynn Peters, RN (EC), NP-Adult, MSc

Mary-Lynn is a nurse practitioner who is passionate about the care of older adults. She has been involved with initiatives such as leadership of senior-friendly clinical service improvement projects, implementation of best practice guidelines, teaching, and participation on regional and provincial senior-friendly committees.  While a member of the Toronto Academic Health Science Network (TAHSN) Senior Friendly Community of Practice (CoP) she co-developed the Person-Centred Language (PCL) for Responsive Behaviours guideline. For the past two years Mary-Lynn has supported the implementation of this guideline as the RGP of Toronto’s PCL Master Coach.

Alekhya Johnson, MPH

Alekhya is the RGP of Toronto’s knowledge-to-practice project manager. She uses her knowledge of implementation science, quality improvement, and human-centered design to provide tools, training, and coaching for health providers and organizations who want to transform care for older adults. She enjoys supporting a breadth of initiatives such as, communities of practice, multi-site implementation projects, virtual workshops, and more. Alekhya, Mary-Lynn, and a team of expert coaches have worked together to implement the TAHSN Person-Centred Language guideline in three TAHSN hospitals.


What Patients Tell Us

I finally gathered enough courage to ask for your help regarding memory loss. I am 75 years old and have been noticing memory loss for the past year. I have an older brother who has Alzheimer’s and I would like to get help before I reach that stage.

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